Emergency Support Service Contracts and Service Level Agreements are available for Syracuse, NY and the surrounding area for Windows and Linux systems.

Service Level Agreements (SLA) are available for the following Service Levels:

• Response within 24 hours (Business days and hours only)
• Response within 4 hours (Business days and hours only)
• Response within 4 hours, including nights, weekends and holidays

An Emergency Support Contract guarantees availability of support personnel for the specified applications, during the specified days and times.

Please use the Emergency Support Form if you are currently experiencing problems such as:

• Website down, hacked or defaced.
• Workstation or network security compromised.
• Email problems.
• Other issues that are critical to your business.